We understand that you have a lot riding on the outcome of a new office equipment purchase, the device itself can be quite expensive and if it breaks or malfunctions, it can cripple your ability to process orders, invoices, payments and more. Whether you are an SME or a large enterprise business, buying a new copier, printer or mailing machine is a big decision.
You need to be able to trust that not only are you buying a reliable copier or printer but that the dealer you buy it from will be able to offer fast and effective service. To that end, we’ve put together a list of all the top office equipment dealers in NB so that you have access to all the information you need to be confident in your decision.
To keep this post as impartial as possible, I am excluding Office Interiors from the list.
The Top Office Equipment Dealers in NB
Hub Office Products & Equipment
Primarily focused on Moncton and the surrounding area, Hub Office Products & Equipment specializes in the sale and servicing of multifunction printers (MFPs) and fax machines. With Toshiba as their flagship line of equipment, they have been serving Moncton businesses for decades.
Datarite Intelligent Printing
Datarite has been providing office equipment, supplies and managed print services to New Brunswickers out of their Saint John and Moncton offices for years. They prioritize finding the solution or managed print service that will help their customers save money. They are an HP Silver Partner.
Coastal Business Machines
For over 30 years Coastal Business Machines has been connecting customers with a wide variety of business systems including Point-Of-Sale systems, copiers, cash registers, laminators and fax machines. Their wide range of products comes with an equally wide range of manufacturer brands, but a few of their flagship brands include Xerox, Panasonic, Lexmark, Brother, Canon and Sharp. Coastal Business Machines is based out of Saint John.
Southern New Brunswick Office Equipment
Founded in 1999, Southern New Brunswick Office Equipment has been providing copiers, phone systems and postage meters to the greater Saint John area for almost 20 years. Their primary manufacturer partners are Toshiba, Mitel, and FP Mailing Systems.
Diversified Office Systems
Even though they are a Canon Sales and Service dealer, they also carry other brands such as Samsung, Brother, GBG and Destroyit to round out their selection of copiers, printers, shredders, computers and more. Founded in 1980 by Nancy and Bryon Williamson, Diversified Office Systems has been serving its customer base from their office in Saint John for almost 40 years.
Xpert Office Products
Xpert Office Products is an all-around provider of office equipment and technologies specializing in helping small businesses operate more efficiently. An exclusive Xerox Agency, they have a team with over 50 years combined experience dedicated to serving the Fredericton, Upper River Valley and Southern NB regions. To round out their product offerings, they also carry Cisco, Lenovo, HP and Dell products.
Atlantic Business Systems Inc.
Atlantic Business Systems was founded in 2004 and aims to provide the lowest total cost of ownership for their devices and top-notch customer service for their customers. They are based out of Fredericton and offer a variety of multifunction printers as well as phone and mailing systems. They carry Lexmark, Toshiba, FP Mailing Systems and Ericsson-LG products.
How do you choose the right dealer?
Well, there is not one right answer; ultimately it depends on which dealership can convey to you that they are trustworthy and reliable. There are a few fundamental questions you can ask however that will help differentiate which may best fit with your organization.
In our blog post on how to choose between buying directly from the manufacturer and buying through a dealer we break this down in detail, but for I will list out the essential points in case you don’t have time to read the full version:
- What is their service coverage? Do they have service technicians close enough to your geographic area to respond promptly to a breakdown?
- Do they belong to industry best practice and benchmarking organizations?
- Do they have a third party method for measuring their customer service? For example, we use the Net Promoter Score system to evaluate our customer service.
Want to dig a little deeper?
This is the part of the post where I am supposed to plug how great Office Interiors is, how we have an excellent service team, etc. but since the purpose of this blog is to educate Atlantic Canadians, I’m going to plug one of our white papers instead.
Many organizations don’t realize just how much they are spending on printing; it is far more than the monthly or quarterly lease payments and the occasional bottle of toner. In our Guide to Controlling Printing Costs, we break down the questions you need to answer to discover your real cost of printing and how to go about controlling that cost.
Not interested in reading another white paper? No worries, fill out this form and we will reach out to schedule your FREE consultation.