Office Technology

Q: What is a multifunction printer (MFP)?

A multifunction printer (MFP) is an all-in-one device that combines printing, scanning, copying, and often faxing.

Q: What are managed print services (MPS)?

Managed print services help you monitor, manage, and optimize your print environment. This includes tracking usage, reducing costs, automating supplies, and improving device performance across your organization.

Q: How quickly can I get a new copier or printer installed?

Most office copiers and printers can be delivered and installed within a few days to a couple of weeks, depending on availability and configuration. We handle setup, network integration, and user onboarding to ensure a smooth transition.

Q: What are the best copier service response times (and how do we compare)?

The industry standard for copier service response time is around 4 hours, with resolution typically taking up to 5 hours. We track our service performance against these benchmarks to ensure consistent, measurable results: First Call Effectiveness (FCE) is 83.78%, average response time is 3.82 hours, and average resolution time is 5.1 hours.

Q: When should a business consider a production printer instead of an office printer?

If you’re regularly printing high volumes, outsourcing large jobs, or producing marketing materials like booklets, a production printer can improve turnaround time, reduce costs, and deliver higher-quality output.

4 Signs Your Office Equipment Needs an Upgrade

If your office equipment isn’t working the way it should, it usually shows up in your costs, productivity, and day-to-day operations.

Here are some of the most common signs it may be time to upgrade your office copiers, printers, or document workflows.

Request a Print Assessment Get the Guide to Controlling Print Costs

Frequent Breakdowns and Repairs

If your office equipment constantly needs repairs or breaks down, it’s likely nearing the end of its lifespan. Frequent maintenance doesn’t just increase costs, it disrupts workflows, slows your team down, and impacts overall productivity.

Outdated Technology

Using equipment that lacks modern features such as wireless connectivity, cloud integration, or energy efficiency can put your business at a disadvantage. Perhaps the manufacturer has stopped producing parts for your model. Or maybe the MFP is having difficulty connecting to your new network. 

Business Growth

Do you have many new team members? Maybe your current MFP isn’t fast enough for your current business, and you’ve outgrown your machine and outgrown the volume of print. Growth is a positive thing, and you want to foster this growth with the best technology.

Declining Productivity

Manual processes can slow teams down and hinder productivity. Could you benefit from the ability to fax to your MFP or create booklets directly on the device?  What if your scanned documents were editable and searchable?

What Does Office Equipment Cost?

Most office copiers (multifunction printers) cost between $7,500 and $22,000, depending on size, print speed, and monthly volume.

Copiers are typically categorized by pages per minute (ppm), which indicates how fast the device prints and what volume it can handle.

Copier Cost by Size (ppm)

Here’s a general breakdown of copier pricing based on performance and usage:

25 ppm MFP: $7,500 – $11,000
Best for small offices printing 4,000 to 7,000 pages per month
30 ppm MFP: $10,500 – $14,500
Ideal for growing teams printing 7,000 to 9,000 pages per month
45 ppm MFP: $12,500 – $18,000
Designed for mid-sized offices with 9,500 to 13,000 prints per month
60 ppm MFP: $14,000 – $22,000
Built for high-volume environments printing 14,000 to 20,000 pages per month

Get a Quote See the Full Copier Pricing Guide

How to Choose the Right Office Equipment Dealer

To choose the best office equipment dealer, prioritize reputable brands, reliable local service, and comprehensive support packages over the lowest upfront price

Most copier and managed print contracts last 3–5 years, so it’s important to get this decision right.

Service Coverage

The most critical factor is the dealer's ability to provide prompt service, maintenance, and technical support to minimize downtime. Ensure they have a local service team in your area.

Reputation

What kind of reputation does the organization have in the community? Searching online reviews is a great way to start your research to find a reputable office equipment dealer.

Product Offering

Choose dealers that carry reputable brands and offer high-quality equipment to ensure durability.

Measurable Customer Service

Are their service calls reviewed and audited to ensure quality and compliance? Do they survey their customers or gather performance feedback systematically and impartially? Do they have a third-party verification system to ensure transparency?

Download The Equipment Dealer Checklist