The Challenge
MCRI was in the process of switching to a new cloud phone solution when they realized the system would require a full self-installation—something that wasn’t feasible for their team. Seeking a smoother and more supported transition, they reached out to us for a second opinion.
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Our Solution
Following a network assessment, we recommended Avaya Cloud Office as a better fit. The implementation included:
- An auto-attendant setup to streamline call flow and routing, reducing administrative strain
- Storm greeting functionality, allowing the team to update phone greetings remotely
- User control, enabling in-house changes like redirecting calls without needing to contact external support
The Result
MCRI now benefits from a communication system that is easier to manage, more cost-effective, and flexible enough to support remote work.
Cost Savings
The new system is significantly cheaper than their previous setup, improving overall financial efficiency.
Self-service Simplicity
If an employee is on leave, the administrator can redirect calls on their own with no service appointment needed.
Anywhere Access
Staff can work from any location, and one user operates exclusively through the Avaya mobile app.
Time Efficiency
Changes apply instantly, unlike their previous provider, which required scheduling and delays.
