What To Look For In An Office Furniture Provider

Community Customer Satisfaction Furniture

Are you in the market for some new office furniture and you need some guidance when it comes to selecting the best office furniture provider? With so many options for products and thousands of ways to design an office layout, you want to find a provider that not only has a great selection of products but one that can also be there to help every step of the way. 

This is where we boldly toot our own horn and tell you that at Office Interiors, we strive to set ourselves apart from our competition. However, this article is meant to provide you with unbiased information that can help you choose the best furniture provider for your office, even if you decided not to go with us and our proven and measurable customer service. 

To help avoid any potentially costly headaches that can come from purchasing products that do not meet all your needs or having a layout design that creates inefficient workflows; we created a list of characteristics to help your find a strong office furniture provider.

1. Measurable Customer Service

Everyone claims to offer great service but very few can actually prove it. Rather than just taking a provider’s word for it, investigate whether they have industry certifications or customer feedback to back up their claims. We believe it is important to measure customer service, and here are a few examples of ways in which to measure customer satisfaction.

Has your furniture provider been awarded Haworth’s Best In Class?

Haworth’s Best in Class program independently scores dealers on their Customer Satisfaction, Sales, Operations, and Finance and Administration. Only 10 percent of Haworth dealers in North America attain the highest level of recognition and are awarded Best in Class. Office Interiors has been named Best in Class in 2012, 2014, 2016, 2017, 2018, 2019 and 2020!

What is your furniture provider’s Net Promoter Score (NPS)?

The Net Promoter Score system is a tool that measures customer loyalty by asking customers whether or not they would recommend the product and services of a company to a friend. An NPS can be as low as -100, and as high as 100. Typically, any score above zero is considered to be good, while a score over 50 is considered to be excellent. Customers are surveyed after every interaction with Office Interiors and we are thrilled to have a grade of 87 out of 100.

Does your furniture provider have any Consumer Choice Awards

Consumer Choice Awards uses a third-party research firm to poll thousands of consumers and businesses to determine the top provider in each product category in a specific market. Office Interiors has been awarded the Consumer Choice Award in both the office furniture and imaging categories every year since the Consumer Choice Award debuted in Halifax in 2010.

An organization that takes its customer service seriously and is constantly listening to and implementing feedback from customers in order to improve their overall experience shows the signs of a quality furniture provider.

2. Custom Design Capabilities

A great office furniture provider takes the time to listen to your specific needs and then helps you develop a custom plan to meet those needs. Partner with a provider that doesn’t believe in a one size fits all approach. No two offices are exactly alike, so no two solutions should be exactly the same.

A good furniture provider will offer you a full consultation, and then deliver the custom solution that is right for you. The right partner understands that your relationship doesn’t end as soon as a payment is made. In fact, they realize that a purchase decision is only the beginning.

They will offer a team to support you through the entire process including dedicated customer service, installation services, as well as ongoing support after your installation is complete to ensure continue having the best experience possible in your redesigned office.

3. Discusses Budget Early

It’s important to team with a partner who understands that a solution won’t work for you if you can’t afford it.  An ideal partner will be upfront and open about the cost of a project so that everyone is on the same page from the start.  

An open and honest budgetary discussion allows for more creativity when working within a budget to ensure you can receive the best solution at the best value possible.  If you are struggling to determine what a fair budget may be for your next project, we recently summarized how much office furniture costs.  The article gives a rough range of what to expect to pay when selecting an office desk, office seating, office workstations, as well as the primary factors that influence those prices.

4. Carries Reputable Brands

We have all heard the old expression, “you are the company you keep.”  Well, in the office furniture industry it would be accurate to rephrase it as “you are the brands you carry.” 

If an office furniture provider carries brands with poor warranties or negative customer reviews, they are going to be hard-pressed to deliver great customer experiences.

5. Full-Service Offering

When it comes to outfitting an office from head to toe with all the essentials, it would be helpful to have a provider that can act as a one-stop-shop for your office needs. 

Currently, We are the only dealership in Atlantic Canada that is able to provide our customers with a complete offering of office furniture and technology. No one else besides Office Interiors can offer complete Maritime coverage for all of your office essentials.

We are the Maritimes’ most comprehensive office furniture provider and the region’s only Haworth preferred dealer. We have Atlantic Canada’s largest selection of copiers, printers, phone systems and mailing machines from global leaders Ricoh, Panasonic and Neopost.

Our managed print consultants provide our customers with recommendations on how to best deploy your print devices to increase workflow efficiency, improve employee productivity, and reduce the total number of required devices.

6. Strong Values

When it comes to finding the right company to do business with, we think it’s important to investigate what that company does after office hours. Seeking out a furniture provider that has a strong set of core values that they implement and hold their employees accountable to goes a long way.  At Office Interiors our core values are focused on:

  • Our customers 
  • Our people 
  • Our community
  • Our environment
  • Integrity
  • Results

7. Giving Back

Contributing to our community has been a long-standing tradition at Office Interiors. As an organization, we financially support dozens of non-profit and community groups each year, but we believe that we have more to offer our communities than money. 

That’s why we encourage each and every member of the Office Interiors team to volunteer in their community, even on company time.  Click here to read more about our involvement in the local community.

We believe that it is our responsibility to give back to the communities that helped us get to where we are today. 

Have More Questions About Buying Furniture?

Buying new office furniture can be a significant investment of both time and money; you should feel armed with all the information you need to make the right decision for your business.

Our Office Furniture Buyer’s Guide answers all the questions our customers most frequently ask us, such as:

  • What are the costs of office furniture?
  • How do furniture warranties work?
  • Am I picking the right furniture?
  • And much, much more.

Cody Turner
Digital Content Specialist
Office Interiors