Have you spotted the PROs Elite 100 certification before? Many people have not, and the reason for that is simple, only 100 organisations across North America can receive PROs Elite certification. PROs Elite believes that only the Office Imaging organisation that delivers the best service in a market deserves their certification. PROs Elite is so exclusive, that they only certify one organisation in all of Atlantic Canada.
For anyone now wondering “ok, it’s exclusive, but what is PROs Elite?” let me take a step back and explain just that. PROs Elite 100 is an independent third party expert, who audits the Office Imaging dealerships in major markets. All the existing competitors in a given market are evaluated against over 100 critical measures. The highest indexing dealer is then offered the chance to take part in the PROs Elite 100 certification process. This process demands the dealer participate in extensive training, execute specific action plans, and undergo annual audits ensuring compliance with PROs Elite’s more than 100 critical measures. To top it off, certification must be earned every year.
What does all this have to do with you, the customer? As the client of a PROs Elite 100 certified dealership you can rest assured that you are giving your business to an organisation that has invested heavily in training their staff, have the best processes in place to ensure excellent service delivery (customer and equipment), are annually audited to stay on the top of their game, and have the spare parts on hand to fix any breakdowns your equipment might face on the first visit. Most importantly though, at least in my opinion, you have access to an independent third party customer advocate if you feel you aren’t receiving the service you deserve. PROs Elite has built their reputation on customer delight and their customer is you, not the dealer.
While my writing may be a little biased (Office Interiors is proud to be the sole PROs Elite certified dealership for Atlantic Canada), you don’t have to take my word on the value of PROs Elite 100 certification. Click here for the PROs Elite website, where you can find much more information on the benefits of PROs Elite to Office Imaging customers.
Would you like to be contacted by Office Interiors to see if one of our solutions can help your business? Let us know here.
Would you like to receive our Newsletter containing other informative stories such as this one? Sign up here.