Trust & Leadership


I recently attended a Best Practices conference and enjoyed a session entitled “Trust and Leadership”.  It was a very interesting insight into an aspect of leaders that rarely gets discussed: trust. The premise of the discussion and the research behind it are quite fascinating. Organizations with high “trust” factors out-perform others, and by a high margin. How can this be?  Further, high trust organizations only become that way if their CEO and senior leaders lead with trust. As you might expect, these organizations have higher levels of work satisfaction and lower turnover too.

What kind of organization do you work in? Would you rate it “high” in trust, or not so high?  If you do rate as high, do you consider your organization as a high performing one?  I believe that I have a high trust factor in people generally, and our team specifically. And I also think that is how we operate at Office Interiors.  Having said that, there is a lot more that I can and that I plan to learn on this topic, it’s very interesting.

In terms of being a high performance organization, we do pretty well by most measures. Market share, sales, customer satisfaction, and quality measure. And yes, I am very proud of the work done by our team each and every day. Again, we can always improve and work at that too. I’d be interested to hear your thoughts on this topic, feel free to send me a note.

Thanks and I hope you get to “Love the Way You Work!”

Jim Mills
President & CEO
Office Interiors