There is no shortage of options out there for a prospective furniture buyer; there are thousands of products and thousands of ways to lay out those products in your space.
We have unfortunately seen many an office or facilities manager misled by a price tag or salesperson to purchase a product that doesn’t meet all of their needs or to design a workspace layout that creates inefficient workflows.
To help you avoid a potentially costly headache we created this list of four characteristics that will help you differentiate between the office furniture providers willing to provide excellent customer experience and those just out to peddle a product.
1. Net Promoter Score
Net Promoter Score (NPS) is a loyalty metric that uses a straightforward score to gauge an organization’s commitment to fostering positive customer relationships. An NPS can be as low as -100, and as high as 100. Typically, any NPS that is above zero is considered to be good, while an NPS over 50 is considered to be excellent.
An organization that takes their NPS seriously is constantly listening to and implementing feedback from customers in order to improve their overall experience.
2. Custom Design Capabilities
Partner with a provider that doesn’t believe in a one size fits all approach. A great office furniture provider takes the time to listen to your specific needs and then helps you develop a custom plan to meet those needs. No two offices are exactly alike, so no two solutions can be exactly the same.
A good partner will provide you with a full consultation, and then deliver the custom solution that is right for you.
3. Full-Service Support
The right partner understands that your relationship doesn’t end as soon as a payment is made. In fact, they realize that a purchase decision is only the beginning.
They will offer a team to support you through the entire process including dedicated customer service, installation services, as well as ongoing support after your installation is complete to ensure continue having the best experience possible in your redesigned office.
4. Discusses Budget Early
It’s important to team with a partner who understands that a solution won’t work for you if you can’t afford it. An ideal partner will be upfront and open about the cost of a project so that everyone is on the same page from the start.
An open and honest budgetary discussion allows for more creativity when working within a budget to ensure you can receive the best solution at the best value possible. If you are struggling to determine what a fair budget may be for your next project, we recently summarized how much office furniture costs. The article gives a rough range of what to expect, as well as the primary factors that influence the price.
5. Carries Reputable Brands
We have all heard the old expression, “you are the company you keep.” Well, in the office furniture industry it would be accurate to rephrase it as “you are the brands you carry.”
If you found these four tips useful and would like to learn more, check out our complete Furniture Buyers Guide. In addition to discussing how to choose a provider, it breaks down what to look for in a piece of office furniture so that you can spot the great long term investment and the headache waiting to happen.