Unified Communications (UC) is an integrated network or solution that can fulfill all your communication requirements within one comprehensive solution. A UC solution assimilates your various text, voice, video, email, file and data sharing, multimedia and collaboration applications.
Enhancing user’s communication experience by unifying all forms of communication services is the essence of unified communications. Streamlining all communication services under one application or solution allows for simpler user experiences, a single program for IT services to work with, improved collaboration for mobile users and, overall, more efficient communication.
The article Benefits of Choosing Unified Communications provides a more detailed explanation of the benefits of Unified Communications for businesses.